- Product Review (submitted on August 2, 2016):
We had been looking at adding sand carving to our product offerings for several years. After my wife attended a
regional school with Andy, she was sure we needed to take a closer look. I had always thought sand carving would be
fun AND profitable so I set out to check it out in person at the next NBM trade show that we attended. I met Peter at the
Philadelphia show, and he encouraged me to "give it a try". I was amazed with the ease and control provided by the
CrystalBlast Elite, especially with the foot treadle...media flow was very intuitive. After my second piece of glass ware
blasted, I pulled out my credit card and purchased the show floor model.
Soon after our purchase we flew to Brea, CA to attend a free sand carving school at Media Blast to check out the other
available models, features, photo resist films, and get some training from the experts. This was a great opportunity to
see first hand some of the value added processes (especially color fill) that can further enhance our gift and award
business. Touring the Media Blast facility and seeing the cabinets made is definitely a great chance to reinforce just
how much quality is built into these USA-made machines. As a career engineer it was already clear to my how much
went into these machines (even the welding is a work of art), but I had an even clearer picture.
While the subject of this review is primarily around my experience with the sand carving machine, I would be remiss not
to mention my experience with Ikonics Imaging as a whole. Through the pre-purchase, purchase, delivery, and postdelivery
phases, I have always felt that the growth and success MATTERS to Ikonics. The entire outbound team that
we have worked with (Peter, Andy, Dr. Jones) are people that know us by name, know what we do, and are people we
call friends. Someone once described them as "Minnesota nice", and I now know what that means. Our experience has
been the same with inside sales, and marketing as well .... it's clear it's part of the Ikonics culture. One word of warning
is due here, though ... once you become part of the Ikonics "family" you will expect FAR MORE from all of the vendors
in your supply chain. I'm very confident that whomever you are dealing with at Ikonics, you will feel like you're their only
customer (you're not, I've checked, they have many).
In summary, buy the machine. Unlike so many businesses that are "right there with you" until they get the signed
check for the equipment, Ikonics builds a relationship. You will have no buyer's remorse here.