Terms And Conditions
The General terms and Conditions of Sale of Saati Advanced Chemicals, LLC, available on SAATI website, will apply to the sale of products referred to in this document
Shipping
Shipping Delay Updates
IKONICS Imaging® works hard to ensure a seamless delivery process, however occasionally we experience delays that are beyond our control. On the rare occasion that shipping is delayed we will ship all orders as soon as shipping resumes in the order they are received.
Shipping to the United States
Shipping rates will be calculated at the time of checkout based on weight and dimensions unless otherwise noted. The shipping time frame is based on when the order is shipped. Please allow an additional 2-4 days for us to receive, enter and process your order. During busy times or holidays, it may take longer to process your order. We are open M-F 8am-5pm CST. Orders placed after 2pm CST on Friday will be entered into our system the following Monday.
Expedited Shipping
We offer overnight shipping and 2-day shipping through UPS for a charge. Shipping rates are calculated based on weight and dimensions at the time of checkout. Please note that the shipping time frame is based on when the order is shipped. We are open M-F 8am-5pm CST. We do our best to ship all expedited orders that are received before 3pm CST the same day they are placed (some exceptions may apply). Orders for expedited shipping that are placed after 3pm CST on Friday will be entered into our system and ship the following Monday (some exceptions may apply).
Tracking Information
You will receive an email with tracking information when your order ships. The tracking information email will come from no-reply@ikonics.com and the subject line will include "SAC Shipment Confirmation" Check your spam folder or junk folder if you haven't received the tracking email within one business day of placing your order.
Shipping to Canada
Canadian orders are responsible for all shipping costs, international duty fees, import fees and taxes.
Shipping Internationally
If there is not a distributor in your area, we can ship to virtually any address in the world. Please contact us for shipping options and pricing outside the USA and Canada. Please note there are restrictions on some products, and some products cannot be shipped to international destinations.
Transfer of Title
See full terms and conditions available on SAATI website.
Claims for Loss or Damage in Transit
See full terms and conditions available on SAATI website.
Returns
Limited Warranty
See full terms and conditions available on SAATI website.
Limitation Of Liability
See full terms and conditions available on SAATI website.
Governing Law
This order and terms expressed shall be construed in accordance with the laws of the State of South Carolina.
Returns Policy
See full terms and conditions available on SAATI website.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.